This issue of "College and University" marks a transition in the Editor-in-Chief Position, with the interview of Louise Lonabocker, who has served in this capacity for the past ten years. She has also served as President of AACRAO, and in both positions, Lonabocker has been a role model for many AACRAO leaders. Lonabocker describes the…

Expectations of higher education leaders are high, varied, and numerous. Leaders are expected not only to be visionary, decisive, and articulate, but also to share information, purposes, commitments, and struggles. Effective leaders must know and understand their faculty and staff; insist on realism; set clear goals and priorities; follow through;…

While most scholars and higher education professionals believe in the intrinsic value of a liberal arts degree, high school students and their parents often have a different bias as they seek to determine where to invest themselves and their resources. Anyone who has taught in or recruited for the social sciences or humanities will recognize the…

As an associate registrar at Berklee College of Music, the author is responsible for ensuring the College's compliance with the Family Educational Rights and Privacy Act of 1974 (FERPA). In 2009 he was asked to be part of a team charged with assessing Berklee's conformity with a soon-to-be-enacted state regulation. The Massachusetts Department of…

For most of his career, the author served as a registrar at Brigham Young University. He has come to understand something about leadership and what it requires to really make a difference in the lives of students as they pursue their education and life dreams. In this article, he shares lessons that he hopes will be beneficial to all his…

Thousands--if not tens of thousands--of books, monographs, and articles have been written on the subject of leadership. A Google search of the word returns nearly a half-billion Web sites. As a professional who has spent nearly 40 years in the higher education sector, the author has been blessed with opportunities to view and practice leadership…

As members of enrollment management units look ahead to the next few years, they anticipate many institution-wide challenges: (1) implementation of a new student information system; (2) major upgrade of an existing system; and (3) re-configuring an existing system to reflect changes in academic policies or to accommodate new federal or state…

One of the most fervent debates at the University of Kansas (KU) during the Vietnam War played out in the University Registrar's Office. During this period, James K. Hitt held the dual role of university registrar and Selective Service Representative: he used his position as registrar to inform the military of students' grades and class standings…

Building on the principles of Enrollment Management (EM) and Strategic Enrollment Management (SEM), Anticipatory Enrollment Management (AEM) offers another level of managing enrollment: anticipating future enrollment. AEM is grounded in the basic principles of Customer Relationship Management (CRM) and includes strategic out-reach to parents and…

The education sector is no stranger to fraud, unfortunately. This article provides best practice guidance in recognizing and dealing with fraud, with emphasis on domestic and international academic credential fraud. It includes practical approaches to academic document review and verification. Success in fighting fraud requires becoming informed,…

On-campus admissions events are the secret weapon that colleges and universities use to convince students to apply and enroll. On-campus events vary depending on the size, location, and type of institution; they include campus visitations, open houses, preview days, scholarship events, admitted student events, and summer yield events. These events…

The goal of this article is to shed light on a variety of metrics institutions and some accreditors currently use to track the retention of working adults. Further, it identifies a number of important principles that all stakeholders should consider when creating a standard measure of adult student retention. Finally, it describes a few errors to…

This article outlines privacy and data security compliance issues facing postsecondary education institutions when they utilize cloud computing and concludes with a practical list of do's and dont's. Cloud computing does not change an institution's privacy and data security obligations. It does involve reliance on a third party, which requires an…

Despite being in their infancy, Massive Open Online Courses (MOOCs) have the potential to become a global higher education game changer. Employers may come to recognize MOOCs as an alternative credential to the traditional three- or four-year degree. They may consider a certificate of completion from a world-class institution as a better indicator…

In a relatively short time, technology applications have become an essential feature of the admissions business. They make the jobs of international admissions professionals easier in many ways, allowing for more robust communication with applicants and counselors, a streamlined application process, and quicker access to information about…