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DuFrene, Debbie D.; Lehman, Carol M. – Business and Professional Communication Quarterly, 2014
Employees often perceive periods of change--no matter how warranted or beneficial--as crises, exhibiting both cognitive and emotional reactions including feelings of insecurity and uncertainty, even fear, chaos, stress, betrayal, grief, and anger. Management must have a clear strategy for communicating with employees through change, as employee…
Descriptors: Organizational Communication, Employees, Employee Attitudes, Crisis Management

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