Drawing from a critical qualitative inquiry, this case study tells the story of Hana, a Korean-Canadian mother, and identifies barriers that can be encountered in seeking to interact with school professionals in the special education milieu. The case study presents a conceptual model, called the three-legged stool of parental inclusion, which is designed to enhance the way in which parental inclusion is understood and fostered in special education. It is suggested that Hana needed to utilise this model, of knowledge awareness, gathering, and use, in order to take part in her daughter's education in a more meaningful way. This article, by Cam Cobb of the University of Windsor, Canada, adds to the international literature related to cultural and linguistic diversity by sharing a Canadian parent's experience of special education decision-making from this perspective.