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Direct linkFurlonger, Brett; Taylor, Wendy – Australian Journal of Guidance and Counselling, 2013
The present study investigated the effects of supervision on the management of vicarious traumatisation among telephone and online counsellors on BoysTown Helplines. BoysTown Helplines include Kids Helpline, a 24-hour national counselling service for young people aged 5-25 years of age, and Parentline (PL), a counselling service for parents in…
Descriptors: Foreign Countries, Counselors, Community Information Services, Counseling Services
Taylor, Wendy; Furlonger, Brett – Australian Journal of Guidance and Counselling, 2011
Literature with a focus on telephone and online counselling is reviewed as this form of counselling is becoming increasingly popular in Australia. The relevance and drawbacks of counselling in these two digital environments are detailed. Of the drawbacks, vicarious traumatisation (VT) is given a particular focus as its effects on counsellor…
Descriptors: Supervision, Counselor Role, Foreign Countries, Telecommunications
