Instructional technology consists of many elements, including information technology, knowledge of pedagogy and faculty needs, technical support, and training. DePauw University has recently reorganized its Information Services staff to include several staff areas, including technicians, library staff and help desk, as well as faculty support…

Over the past two decades, technology use has increased in the classroom. What started out as a single computer in a classroom has evolved into a laptop or handheld for every student, with a wireless connection to the Internet and other network resources. Cell phones, PDAs, and other electronic tools have opened up new horizons for utilizing…

This document outlines in a very broad sense one institution's interpretation of collaborative relationships within the IT department. Franklin College has a small support organization that handles most IT support issues. Because of the size of the organization, size of the school, and ultimately the size of the IT budget, Franklin College has…