ERIC Number: EJ988212
Record Type: Journal
Publication Date: 2012-Sep
Pages: 18
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0004-8623
EISSN: N/A
Knowledge, Skills and Attributes for Academic Reference Librarians
Haddow, Gaby
Australian Academic & Research Libraries, v43 n3 p231-248 Sep 2012
A survey of Australian academic reference librarians was conducted as part of an international collaboration seeking to identify the most important knowledge, skills and attributes now and for the next ten years. Librarians working in or managing reference-related services at university and vocational education and training institutions participated in the online survey. Their responses indicate that a core professional skill, searching, is the most important skill for reference librarians, followed by other generic skills, such as verbal communication and customer service skills. (Contains 4 figures and 2 tables.)
Descriptors: Vocational Education, Foreign Countries, Verbal Communication, Reference Services, Librarians, Online Surveys, Academic Libraries, Higher Education, Information Technology, Library Science, Information Science, Partnerships in Education
Australian Library and Information Association. P.O. Box 6335 Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail: enquiry@alia.org.au; Web site: http://www.alia.org.au
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia
Grant or Contract Numbers: N/A