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Peer reviewed Peer reviewed
ERIC Number: EJ633215
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0024-2594
EISSN: N/A
International Variations in Measuring Customer Expectations.
Calvert, Philip J.
Library Trends, v49 n4 p732-57 Spr 2001
Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW)
Descriptors: Academic Libraries, Attitudes, Comparative Analysis, Cultural Differences, Higher Education, International Programs, Library Services, Measurement Techniques, User Needs (Information)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: China; New Zealand
Grant or Contract Numbers: N/A