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ERIC Number: EJ633212
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0024-2594
EISSN: N/A
Service Quality: A Concept not Fully Explored.
Hernon, Peter; Nitecki, Danuta A.
Library Trends, v49 n4 p687-708 Spr 2001
Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54 references.) (LRW)
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Library Planning, Library Services, Measurement Techniques, User Satisfaction (Information)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A