ERIC Number: EJ872932
Record Type: Journal
Publication Date: 2010-Jan
Pages: 9
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0099-1333
EISSN: N/A
The Impact of Information Behavior in Academic Library Service Quality: A Case Study of the Science and Technology Area in Spain
Pinto, Maria; Fernandez-Marcial, Viviana; Gomez-Camarero, Carmen
Journal of Academic Librarianship, v36 n1 p70-78 Jan 2010
This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers. Users' information behavior is analyzed with the specially designed BiQual tool, which reveals specific needs such as the greater importance of electronic collections and improved electronic access. (Contains 4 tables.)
Descriptors: Academic Libraries, Research Libraries, Library Services, Case Studies, Researchers, College Faculty, Use Studies, User Needs (Information), Foreign Countries
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Spain
Grant or Contract Numbers: N/A