This article presents an interview with SirsiDynix CEO Gary M. Rautenstrauch and newly appointed VP of library relations Berit Nelson about some of the issues that have been roiling the ILS world and the company itself, among them the recent consolidation of SirsiDynix's offices, customer service, the state of library budgets, the rise of ebooks and ereaders, and much more. Since the 2005 merger of Sirsi and Dynix, the company has been working hard to redefine its image and get closer to its customers. The appointment of longtime employee Nelson to a new customer-centered role shows the emphasis they are placing on such issues. Rautenstrauch has led SirsiDynix since 2007 and has more than 25 years' experience with vendors developing products and services for the library community, among them Baker & Taylor, where he was CEO, and Blackwell's Book Services. Nelson was named VP of library relations in July 2010, having been with the company for more than two decades. In that time, she has been involved with library training, sales, software development, and product management.