This is the third in a series of eight articles on project management (PM) in the academy. In this article, the authors describe the step-by-step implementation of a structural change to Indiana State University's (ISU's) Office of Registration and Records (ORR). The process described may vary as it is implemented elsewhere, but the authors generalize in order to provide a roadmap that others may follow. The authors facilitated the process at ISU, but the leader/manager of a unit could do so just as easily. It is not necessary to hire someone from the outside; in fact, an insider actually may have a much better understanding of the situation. Think of the change management process as a design-build process. Be willing to learn along the way what the next steps are and what actions will help the organization progress.