ERIC Number: EJ840013
Record Type: Journal
Publication Date: 2007-Jan
Pages: 18
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0194-472X
EISSN: N/A
Disarming People with Words: Strategies of Interactional Communication that Crisis (Hostage) Negotiators Share with Systemic Clinicians
Charles, Laurie L.
Journal of Marital and Family Therapy, v33 n1 p51-68 Jan 2007
This qualitative study examined the interactional communication strategies used by law enforcement officers during a hostage-taking incident at a high school. The research involved analysis of the negotiation conversation between police crisis (hostage) negotiators and a hostage taker who entered his former high school to take revenge on a teacher. A condensed version of the talk was micro-analyzed with the actual negotiators from the incident, using ethnographic and Interpersonal Process Recall interviewing methods. Results illustrated that the negotiators used interactional communication strategies valued by systemic family therapists to reach a peaceful conclusion to the incident.
Descriptors: Conflict Resolution, Communication Strategies, Interpersonal Communication, Law Enforcement, High Schools, Allied Health Personnel, Family Counseling
Blackwell Publishing. 350 Main Street, Malden, MA 02148. Tel: 800-835-6770; Tel: 781-388-8599; Fax: 781-388-8232; e-mail: customerservices@blackwellpublishing.com; Web site: http://www.blackwellpublishing.com/jnl_default.asp
Publication Type: Journal Articles; Reports - Research
Education Level: High Schools
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A