Despite the fact that e-mail has been firmly entrenched in offices and homes for some time, debate still rages online about e-mail usage and style. How should and e-mail message begin and end? If replying to a message, should the message be quoted before or after? What tone should be taken with a business e-mail? The author talked with some heavy e-mail users who keep their eyes peeled to the latest online trends. Their opinions are discussed in this document.