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Peer reviewed Peer reviewed
ERIC Number: EJ506994
Record Type: Journal
Publication Date: 1995
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0090-7324
EISSN: N/A
Queuing Theory and Reference Transactions.
Terbille, Charles
RSR: Reference Services Review, v23 n3 p75-84 1995
Examines the implications of applying the queuing theory to three different reference situations: (1) random patron arrivals; (2) random durations of transactions; and (3) use of two librarians. Tables and figures represent results from spreadsheet calculations of queues for each reference situation. (JMV)
Descriptors: Librarians, Reference Services, Spreadsheets, Tables (Data), Time on Task, Transactional Analysis, Users (Information), Wait Time
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A