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ERIC Number: EJ633208
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0024-2594
EISSN: N/A
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
Hiller, Steve
Library Trends, v49 n4 p605-25 Spr 2001
Discusses methods used at the University of Washington libraries to assess user needs, satisfaction, and library performance. Describes the triennial user surveys used in the past as well as the new ARL's (Association of Research Libraries) LibQUAL+ methodology that focused on quality of service and library support through a Web-based survey. (Author/LRW)
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Library Services, Library Surveys, User Needs (Information), User Satisfaction (Information), World Wide Web
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A