ERIC Number: EJ977048
Record Type: Journal
Publication Date: 2012-Feb
Pages: 8
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1090-8811
EISSN: N/A
Missing Link: Integrated Individual Leadership Development, Employee Engagement, and Customer Value-Added Improvement
Heldenbrand, Lois; Simms, Michael S.
Performance Improvement, v51 n2 p28-35 Feb 2012
Long-term care is a key public issue that affects all of us in some way at some time of our lives. Nowhere is performance improvement and quality management more imperative. Through an 8-month field study and follow-up case study, we discuss how using an integrated approach to individual leadership development, employee engagement, and customer value-added improvement might provide the missing link toward sustaining and growing organizational culture change in a very demanding environment. (Contains 2 figures.)
Descriptors: Performance Technology, Improvement, Health Services, Field Studies, Case Studies, Leadership Training, Employees, Participation, Organizational Culture, Change, Empowerment, Work Environment, Employee Attitudes
Wiley Periodicals, Inc. 350 Main Street, Malden, MA 02148. Tel: 800-835-6770; Tel: 781-388-8598; Fax: 781-388-8232; e-mail: cs-journals@wiley.com; Web site: http://www.wiley.com/WileyCDA
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A