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ERIC Number: EJ631227
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1041-7915
EISSN: N/A
Our Experiment in Online, Real-Time Reference.
Broughton, Kelly
Computers in Libraries, v21 n4 p26-28,30-31 Apr 2001
Describes experiences in providing real-time online reference services to users with remote Web access at the Bowling Green State University library. Discusses the decision making process first used to select HumanClick software to communicate via chat; and the selection of a fee-based customer service product, Virtual Reference Desk. (LRW)
Descriptors: Academic Libraries, Computer Mediated Communication, Computer Software, Decision Making, Electronic Libraries, Higher Education, Library Services, Online Systems, Reference Services, User Needs (Information), World Wide Web
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A