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ERIC Number: EJ482092
Record Type: Journal
Publication Date: 1993
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0031-4005
EISSN: N/A
After-Hours Telephone Coverage: The Application of an Area-Wide Telephone Triage and Advice System for Pediatric Practices.
Poole, Steven R.; And Others
Pediatrics, v92 n5 p670-79 Nov 1993
Examines data from four years of operation of a program to manage after-hours pediatrics calls using specially trained pediatric nurses with standardized protocols to provide triage and advice. Found that over 100,000 calls had been successfully managed without adverse clinical outcomes. Satisfaction among subscribing pediatricians was 100%, and among parents was 96-99%. (HTH)
Descriptors: Child Health, Cost Effectiveness, Medical Care Evaluation, Medical Services, Nurses, Parent Attitudes, Parents, Pediatrics, Physician Patient Relationship, Physicians, Program Effectiveness
Publication Type: Reports - Descriptive; Reports - Evaluative; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A