The purpose of this study was to understand the organizational level decision factors in technology adoption in the context of digital libraries. A qualitative case study approach was used to investigate the adoption of a specific technology, XML-based Web services, in digital libraries. Rogers' diffusion of innovations and Wenger's communities of practice were the theories used to frame the study. The data collected through interviews were triangulated with documentary evidence and a comprehensive member check. Four organizational level influences identified when making technology adoption decisions in the context of digital libraries were organizational structure, management style, focus and direction of the program, and relationships with external entities. Attributes including program size, organizational culture and availability of financial resources contributed to these organizational level influences whereas program size did not appear to have an effect. Informal communication mechanisms were found to inform and influence the decision-making process. Contains notes.