This paper looks at a qualitative case study of distance learning at Universiti Utara Malaysia as described by a small group of distance learners as they progress through their courses at the institution. It concerns the learners--it is their story, their experience, their perspective. In particular, this thematic report looks at "learning support" in distance learning as it surfaced as one of the central findings of this research. This is an issue that arose from discussions with the students, rather than being predetermined by the research design. Conclusions have been drawn regarding the role of learning support to facilitate distance learning at Universiti Utara Malaysia. The concept of need and support is important as it relates to the different requirements from support into action that enables the learners to connect with their teachers, the course content and with other learners. (Contains 1 table.)