ERIC Number: EJ628984
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1535-7740
EISSN: N/A
The Customer Service Experience.
Bell, Chip R.
T+D, v55 n7 p46-50 Jul 2001
Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)
Descriptors: Adult Education, Organizations (Groups), Service Occupations, Training, Training Methods
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
