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ERIC Number: EJ645667
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0730-9295
EISSN: N/A
Creating an Instant Messaging Reference System.
Fagan, Jody Condit; Calloway, Michele
Information Technology and Libraries, v20 n4 p202-12 Dec 2001
Discussion of library digital reference services focuses on the features of instant messaging reference systems and the in-house development of a system that incorporates them at Southern Illinois University at Carbondale. Summarizes and evaluates library chat system features and compares commercial software that is available. (Author/LRW)
Descriptors: Academic Libraries, Comparative Analysis, Computer Software, Electronic Libraries, Higher Education, Library Services, Online Systems, Reference Services, World Wide Web
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A