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ERIC Number: EJ673335
Record Type: CIJE
Publication Date: 2002
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0146-5422
EISSN: N/A
Conducting User Surveys: An Ongoing Information Imperative.
Plosker, George R.
Online, v26 n5 p64-68 Sep-Oct 2002
Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating results. (LRW)
Descriptors: Academic Libraries, Higher Education, Library Services, Library Statistics, Library Surveys, Measurement Techniques, Online Systems, Public Libraries, Reference Services, User Needs (Information), Users (Information), Value Judgment
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A