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ERIC Number: EJ668406
Record Type: Journal
Publication Date: 2003
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1531-2542
EISSN: N/A
"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.
Cook, Colleen; Heath, Fred M.; Thompson, Bruce
portal: Libraries and the Academy, v3 n1 p113-23 Jan 2003
One of the two major ways of interpreting LibQUAL+[TM] data involves placing perceived service quality ratings within "zones of tolerance" defined as the distances between minimally-acceptable and desired service quality levels. This study compared zones of tolerance on the 25 LibQUAL+[TM] items across undergraduate, graduate student and faculty groups, and across institution types. Data were provided by 63,285 students and faculty. (Author/AEF)
Descriptors: Academic Libraries, Comparative Analysis, Higher Education, Library Research, Library Services, Library Surveys, Reference Services, User Satisfaction (Information)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A