This document consists of eight sections. The first section contains the mission statement of the Goodwill Literacy program, a description of the program, statistics on literacy, and the answers to questions tutors are commonly asked. Section 2 contains statements from students in the program obtained in February 1988, a description of students in the program, a page designed to help identify learning styles during a workshop, and a graphic that shows the relationship between different reading methods. Section 3 explains a method called Language Experience Stories that is frequently used in the program, strategies for helping students read aloud, the use of taped books, how to teach sight words, how to teach word patterns, and how to use phonics in reading instruction. Section 4 addresses how to teach writing, including spelling, poetry, making lists, and using cinquains (five-line patterns for developing poems) as a teaching technique. Chapter 5 is about how to increase students' comprehension and critical thinking as it pertains to reading. Section 6 contains guidelines for assessing adult literacy materials. Section 7 contains information on lesson planning and includes forms on which lesson plans can be developed. Section 8 contains a 20-item bibliography and six narratives reprinted from articles, speeches, and books. The narratives are "The Concept of the Active Words," by Jonathan Kozol; a speech on the Highlander Citizenship Schools by Bernice Robinson; "Empowerment and Tutoring" by Kathleen Phillips; the summary section of "A Look at Illiteracy in America Today--The Problem, the Solutions, the Alternatives" by Michael Fox; "Literacy/Illiteracy in an International Perspective" by Carman St. John Hunter; and "Popular Education: Concept and Implications" by Francisco Vio Grossi. (CML)