These two reports present the results of internal and external evaluations of Vancouver Community College (VCC). First, the self-study report identifies ways of improving the college's effectiveness, including: (1) the clarification of VCC's priorities and their relationship to external pressures and aspirations for the future; (2) the enhancement of institutional responsiveness to financial and external policy pressures; (3) increased communication with and involvement of the community; (4) the improvement of the quality of services for students and of the students using the services; and (5) the establishment of employee development as an institutional priority. A total of 73 specific recommendations for achieving these goals are provided. The assessment of the External Review Team describes the review process and then evaluates VCC with respect to accessibility to college services, the quality of course offerings, human resource development and employee orientation, program and course development and delivery, relations with the external community, internal communications, and planning, management, and decision making. Recommendations for improvement and commendations are included. (EJV)