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ERIC Number: EJ980733
Record Type: Journal
Publication Date: 2012
Pages: 22
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0363-4523
EISSN: N/A
The Effects of Politeness-Related Instruction on Medical Tutoring
Bromme, Rainer; Brummernhenrich, Benjamin; Becker, Bettina-Maria; Jucks, Regina
Communication Education, v61 n4 p358-379 2012
Tutors often fail to address learners' misconceptions. Although this may indicate a failure to grasp these misconceptions, it may simply be due to a wish to be polite and save the learner's face. In this study we examined whether instructing tutors about the pitfalls of politeness could increase the clarity and precision of their tutorial communication. Advanced medical students answered a hypothetical layperson's e-mail request for information that contained several misconceptions. In the experimental condition, the medical tutors received instructions about the problematic nature of excessive or evasive politeness in instructional communication and the benefits of detailed, straightforward information. In the control condition, instructions did not mention politeness issues. Results showed that the politeness instruction led medical tutors to disregard nonproductive politeness in favor of more straightforward replies. Implications for instructional communication are discussed. (Contains 4 tables.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A