This document contains four papers from a symposium on organization development and change. "The Effectiveness of Total Quality Management: A Response to the Critics" (Douglas H. Smith, Ralph G. Lewis) identifies four effectiveness principles: customer satisfaction, continuous improvement, speaking with facts, and respect for people. "Fast Cycle Organization Development: Analysis and Assessment from an Organizational Learning Perspective" (John C. Redding) considers the use of learning cycle analysis to assess the impact of organizational development interventions. "Intervening to Align: Approaches to Improve Organizational Alignment" (Steven W. Semler) presents a five-step alignment process with which organizations can link strategies, structures, and cultures: calibration, measurement, analysis, intervention and evaluation. "Revisiting Our Analytical Models of Organizational Change" (David W. Frantz) argues that organizational change models should be altered to reflect the pivotal role of employee attitudes, values, and behaviors in change efforts. (KC)