This book uses the experiences of a large state research university over the past 5 years to illustrate principles to improve administrative efficiency and manage change. In 12 chapters the book examines, provides lists, and gives examples of plans and strategies for dealing with matters such as: (1) change strategies; (2) leadership roles, addressing in detail the roles of the president and the deputy to the president; (3) human resource challenges and issues, including examples of goal-oriented policies and programs; (4) planning and goal-setting, including building a mission, setting objectives, and linking goals and objectives to departmental initiatives; (5) financial, enrollment, and capital facilities planning processes; (6) promotion of organizational effectiveness, including managing for excellence, internal audits, performance management, and the administrative review process; (7) assessing service quality; (8) team building, team building workshops, and team evaluation; (9) human resource development, including a master plan for employee training and development; (10) performance appraisal, evaluation, and feedback; (11) managing problem employees and identifying performance problems; and (12) developing a culture of continuous learning. (Contains 70 references.) (CH)