The purpose of this study was to investigate if the architectural design factors affected usability of Navy Knowledge Online (NKO) technology along with the user dissatisfaction associated through restricted achievements of online education and training. In this study, attitudes, satisfaction, obstacles, and providers' demographics were also analyzed. Medical providers were using NKO overseas, on a ship, and when deployed. Medical providers recognized themselves as knowledgeable as their peers when it comes to operating NKO. Providers' attitudes toward NKO were pretentious when the learning portal did not operate correctly. In addition, the majority of the respondents agreed they were not satisfied with using NKO as a learning portal. Additionally, individuals in certain age groups found their age did influence their attitude toward the use of NKO. The addition of anxieties caused by technology glitches, computer breakdowns, lost data or files, and program errors have overwhelmed the United States Navy medical providers. To better understand the human activities with technological issues, further exploration is required to discover or confirm the relationships among the variables utilizing multiple qualitative data sources. Ethnographic and qualitative research will provide keen analytical tools to capture and understand the complex and vibrant realities in which medical providers experience education in such dynamic times. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]