This paper is the result of a voluntary service-learning component in a qualitative research methods course. For this course, the service-learning project was the evaluation of the benefits to volunteers who work a crisis hotline for a local crisis intervention center. The service-learning course model used in this paper most closely resembles the "problem-based service-learning" course model where students work as consultants. This paper focuses on the processes involved and the benefits to students in improving their qualitative research skills through the service-learning project.