NotesFAQContact Us
Collection
Advanced
Search Tips
Back to results
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ1012071
Record Type: Journal
Publication Date: 2013
Pages: 9
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1360-080X
EISSN: N/A
Co-Creation of Value in Higher Education: Using Social Network Marketing in the Recruitment of Students
Fagerstrom, Asle; Ghinea, Gheorghita
Journal of Higher Education Policy and Management, v35 n1 p45-53 2013
A social network recruitment campaign was prepared where applicants for information technology bachelor studies at a Norwegian university college were invited to join a Facebook group related to the subject of interest. Each Facebook group was assigned a contact person who received training to facilitate activities and in answering questions from the applicants. Analysis of the dialogues on the Facebook groups indicates value creation between the applicant and the university college, and between applicants. Furthermore, results from the campaign showed that the conversion rate for applicants who apply for a Facebook group was 88.8 per cent, which is significant higher than for those who did not apply for a Facebook group (43.3 per cent). We will argue that social network marketing in higher education gives a great opportunity to replace the passive view of customers with an active view in which applicants are invited to use their own initiatives rather than simply react to predetermined marketing activities. (Contains 1 table and 2 figures.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Norway
Grant or Contract Numbers: N/A