ERIC Number: ED078219
Record Type: Non-Journal
Publication Date: 1971-Apr-30
Pages: 170
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Wheelchairmanship Project. A Program to Educate Personnel in the Transportation, Hotel and Restaurant, and Entertainment Industries in Improved Techniques for Serving Disabled People. Final Report.
Smith, Anita P.; And Others
In a project designed to train customer service personnel in improved methods of assisting the physically disabled, audio-visual training materials were developed and presented during 2-week courses involving 1,058 employees at transportation, hotel/restaurant, and entertainment centers in 25 cities. The participants judged the training program and materials to be relevant, needed, and contributive to the development of positive attitudes toward the physically disabled. In addition, management personnel in specific industries indicated willingness to participate in such projects provided local health and/or vocational rehabilitation agencies will work with them in planning and executing the training programs. Summary data tables and charts along with sample training materials are appended, and a bibliography of articles, books, films, handbooks, and directories plus film and publication resources of the American Rehabilitation Foundation are provided. (Author/SB)
Descriptors: Attitudes toward Disabilities, Audiovisual Aids, Educational Programs, Employee Attitudes, Food Service, Hotels, Physical Disabilities, Public Relations, Research Projects, Service Workers, Tables (Data), Training Methods, Transportation
National Technical Information Service, Springfield, VA 22151 (PB 215 146, MF $.95, See catalog for hardcopy price)
Publication Type: N/A
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: Social and Rehabilitation Service (DHEW), Washington, DC. Div. of Research and Demonstration Grants.
Authoring Institution: American Rehabilitation Foundation, Minneapolis, Minn.
Grant or Contract Numbers: N/A
