To understand and share the feelings of students one must see the world through their lens. Empathic design includes aspects of empathy and offers a means for a practical application of the concept by encouraging organizations to put themselves into the shoes or situation of their users so as to better understand users' needs. Program evaluation is a key activity undertaken to better understand the library user and generate data. Librarians use the data to guide decisions and actions meant to improve the programs and services of school libraries. Many school librarians sense that they are on the cusp of a significant cultural shift in the way they run their school library programs and offer services to meet the need of all students in their schools. The empathic design process offers a starting point in crafting a proactive and purposeful strategy to offer fully inclusive programs and services. The use of empathic design practices to better understand and address unarticulated user needs is considered one of empathic design's strongest features. The process of empathic design is flexible enough that it can be used as a low-cost, user-centered approach on either a large or small scale, yet it is a powerful-enough process to spark innovative improvements in school library programs and services to reach all learners.