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ERIC Number: EJ635410
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1041-7915
EISSN: N/A
Going Prime Time with Live Chat Reference.
Hoag, Tara J.; Cichanowicz, Edana McCaffrey
Computers in Libraries, v21 n8 p40-44 Sep 2001
Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from transaction logs. (LRW)
Descriptors: Computer Software Selection, Electronic Libraries, Electronic Mail, Library Collections, Library Funding, Library Personnel, Library Services, Marketing, Pilot Projects, Program Evaluation, Public Libraries, Reference Materials, Reference Services
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: New York
Grant or Contract Numbers: N/A