ERIC Number: EJ541474
Record Type: Journal
Publication Date: 1997
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1070-4795
EISSN: N/A
"Where Is My Answer?": A Customer Service Status Report.
Marcinko, Randy
Searcher, v5 n3 p30-31,34-38,40-41 Mar 1997
Describes the results of a study that tested the customer service responses from 11 companies selling online information including online hosts, database producers, and World Wide Web search engine companies. Highlights include content-oriented issues, costs, training, human interaction, and the use of technology to save time and increase efficiency. (LRW)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
