"While community college enrollment has generally declined by about 2 or 3 percent annually in recent years--due to some extent to the improving economy--some colleges have bucked the trend" (Ashford 2015). What made the difference? Like many community colleges, College of DuPage has been concerned with access and affordability. The "front door" of the College was open for nearly 50 years to area students, families, and residents. However, in March 2011, College of DuPage opened a "second door" to the campus--a door that was always open but not as wide and not as visible. The "second door" is to student service, student success, and student satisfaction. Administration and faculty noted student concerns about getting the "run around" between offices, confusing procedures, cumbersome processes, and not feeling "welcomed." Setting aside the traditional organizational chart, the College determined that it needed to focus on providing students with outstanding, consistent service and communication. Faculty, staff, and administrators were charged with reviewing all key service contact points, communications, and processes from the time students are recruited and enrolled through completion of their educational goals, with an emphasis on degree/certificate completion.