ERIC Number: EJ925818
Record Type: Journal
Publication Date: 2011-Sep
Pages: 11
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0360-1315
EISSN: N/A
Assessing E-Learning 2.0 System Success
Wang, Hei Chia; Chiu, Yi Fang
Computers & Education, v57 n2 p1790-1800 Sep 2011
Traditional e-learning systems support "one-way" communication. Teachers provide knowledge for learners, but they are unable to use a student's learning experiences to benefit the class as a whole. To address these problems, this study explores e-learning success factors via the design and evaluation of an e-learning 2.0 system. This study develops a theoretical model to assess user satisfaction and loyalty intentions to an e-learning system using communication quality, information quality, system quality, and service quality. The empirical results show that communication quality, information quality, and service quality significantly and positively affect user satisfaction and loyalty intentions to use the e-learning system for sharing experience, communicating with others, and getting feedback. (Contains 7 tables and 4 figures.)
Descriptors: Electronic Learning, Feedback (Response), User Satisfaction (Information), Interaction, Intention, Computer Mediated Communication, Computer Assisted Instruction, Instructional Design, Educational Technology, Instructional Effectiveness, Computer Software Evaluation
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A