Effective problem-solving skills are critical in dealing with ambiguous and often complex issues in the present-day leaner and globally diverse organizations. Yet respected, well-established problem-solving models may be misaligned within the current work environment, particularly within a team context. Models learned from a more bureaucratic, homogeneously functional organizational structure were not designed specifically to acknowledge and capitalize on the intellectual and functional diversity of teams, to appropriate a range of technologies in the process and to work within a more holistic, contextualized view of the problem. Using a case study of a software integration project within a global training company, this article describes possible guidelines for problem solving for 21st century teams. (Contains 2 figures.)