Equipping leaders to successfully motivate their teams is daunting, especially when the prevailing management practice is to simply tell people what to do. Training based on the theoretically and empirically based Operant Model of Effective Supervision was provided to seasoned managers in the private and public sectors. A randomized posttest-only design was used. Trainees responded in their own words to diverse true-to-life scenarios in an in-basket assessment. In both settings, training not only increased the newly learned skills of monitoring and providing positive/neutral consequences, but it also reduced lackluster antecedent-only strategies. (Contains 8 footnotes, 1 figure and 7 tables.)