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ERIC Number: EJ742419
Record Type: Journal
Publication Date: 2006
Pages: 24
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0009-4021
EISSN: N/A
Comprehensive Family Services and Customer Satisfaction Outcomes
Huebner, Ruth A.; Jones, Blake L.; Miller, Viola P.; Custer, Melba; Critchfield, Becky
Child Welfare, v85 n4 p691-714 Jul-Aug 2006
Comprehensive Family Services (CFS) is a strengths-based and partnership-oriented approach to casework implemented through multiple initiatives. This study examines the relationship between the practice of CFS and satisfaction of clients, foster parents, and community partners. CFS indicators are paired with statewide customer satisfaction survey results. CFS practices are associated with significantly higher customer satisfaction that improved over time for all groups. Although causality cannot be determined, the relationship is consistent, robust, and meaningful. (Contains 4 tables and 1 figure.)
Child Welfare League of America. P.O. Box 932831, Atlanta, GA 31193-2831. Tel: 800-407-6273; Tel: 770-280-4164; e-mail: order@cwla.org; Web site: http://www.cwla.org/pubs.
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Kentucky
Grant or Contract Numbers: N/A