Peer reviewed
ERIC Number: EJ384286
Record Type: Journal
Publication Date: 1988
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Abstractor: N/A
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Customer Service Training in Higher Education.
Warshauer, Susan
CUPA Journal, v39 n4 p31-34 Win 1988
Front-line service providers can be the origin of customer's perceptions about an institution, and these initial perceptions can color subsequent interactions. To improve customer service, institutions need to offer training and recognition for providers. Characteristics of effective service and providing effective training are discussed. (MLW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
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Language: English
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