Assessing Customer Orientation in Public, Non-Profit Organizations: A Profile of Ohio State University Extension.

Berrio, Angel A.; Henderson, Janet L.

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Peer reviewed

ERIC Number: EJ576741

Record Type: Journal

Publication Date: 1998

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1042-0541

EISSN: N/A

Assessing Customer Orientation in Public, Non-Profit Organizations: A Profile of Ohio State University Extension.

Berrio, Angel A.; Henderson, Janet L.

Journal of Agricultural Education, v39 n4 p11-17 1998

A survey of 208 Ohio county extension agents revealed a somewhat high level of customer orientation, commitment to customer service, and positive attitude toward continuous quality improvement. Paraprofessionals had higher customer orientation than professionals or support staff; women's customer orientation was higher than men's. (SK)

Descriptors: Extension Agents, Extension Education, Nonprofit Organizations, Paraprofessional Personnel, Public Sector, Sex Differences

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

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