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Peer reviewed Peer reviewed
ERIC Number: EJ510305
Record Type: Journal
Publication Date: 1995
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0010-0870
EISSN: N/A
Customer Expectations: Concepts and Reality for Academic Library Services.
Millson-Martula, Christopher; Menon, Vanaja
College & Research Libraries, v56 n1 p33-47 Jan 1995
Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)
Descriptors: Academic Libraries, Communication (Thought Transfer), Library Administration, Library Development, Library Planning, Library Services, Strategic Planning, User Needs (Information), User Satisfaction (Information)
Publication Type: Reports - Evaluative; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A