Student counselling is a generally accepted service offered by most institutes of higher education. This was not always the case. This paper uses the original reports and documents from the early years of the Counselling Service at the University of Auckland, New Zealand to explore what the educational problems were to which counselling was understood to be the solution, what exactly counselling was meant to achieve and then how the new service went about its mission of supporting vulnerable students. The historic legacy is that once a university accepted responsibility for students' learning problems it was difficult to draw a line between emotional and academic support. Moreover, once established, counselling expanded from helping individual students who came looking for assistance and branched out into other therapeutic activities across the campus. (Contains 1 table and 56 footnotes.)