This is a handbook of advice for handling the everyday problems encountered in all types and sizes of libraries. It is designed to assist managers before, during, and after crises develop. Organized in an question-and-answer format, it tackles many dilemmas that can occur in the library, then offers solutions drawn from actual experience. The legal and ethical implications that affect management decisions are also outlined. A special section on Total Quality Management (TQM) describes how this management concept can be used to prevent problems in the library. Topics include: communication; career management; workplace security; job descriptions; hiring decisions; employee manuals; unionization; sexual harassment; liability; performance evaluations; multiculturalism; support staff supervision; work scheduling; use and abuse of power; and staff personality conflicts. Examples are provided from a variety of library sizes and types to illustrate coping techniques. A "Management Maxims" section concludes the guide and offers a quick summary of some of the management tips included in the book. (Author/MAS)