NotesFAQContact Us
Collection
Advanced
Search Tips
Back to results
Peer reviewed Peer reviewed
ERIC Number: EJ657931
Record Type: CIJE
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0276-3915
EISSN: N/A
Training for QSC: How McDonald's Makes Library Managers.
Aycock, Anthony
Community & Junior College Libraries, v10 n4 p29-37 2001
Written by a former McDonald's manager who earned a master's degree in library science, this article describes how "QSC"--quality, services, and cleanliness--can be applied to libraries in the same way it is used by restaurants. Argues that libraries are simply businesses that cater to customers. (Contains 42 references.) (NB)
Descriptors: Academic Libraries, College Libraries, Community Colleges, Information Services, Library Administrators, Library Directors, Library Services, Quality Control, Research Libraries, Resource Centers, Services, Two Year Colleges
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A