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Peer reviewed Peer reviewed
ERIC Number: EJ516529
Record Type: Journal
Publication Date: 1995
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0090-7324
EISSN: N/A
Improving the Quality of Telephone Reference Service.
Quinn, Brian
RSR: Reference Services Review, v23 n4 p39-50 1995
Discusses telephone reference services in libraries. Topics include characteristics of quality phone reference; policies and guidelines for quality service; a survey of pertinent literature evaluating telephone reference; training; and technology for telephone reference, including cellular and cordless phones, electronic resources, and automated telephone systems. (LRW)
Descriptors: Evaluation Methods, Guidelines, Library Policy, Library Services, Literature Reviews, Reference Services, Technological Advancement, Telephone Communications Systems
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A