How different are the generations, really? Everybody knows that the "generation gap" between younger and older people causes stress and frustration at work. Are the differences people complain about just a big misunderstanding, or are they real? And most important, how can one use similarities and differences among the generations to be more effective in one's organization? This book explains what can be done to retire the generation gap. Based on seven years of research on more than 3,000 leaders, the book reveals the truth about generational conflicts at work and what can be done about them. Written in a highly accessible (and often witty) style, this groundbreaking book addresses a number of generational issues.The book provides a description of each issue, a summary of the relevant research results, a principle that can be applied to resolve (or at least mitigate) the issue, and practical advice for applying the principle in the workplace. Applying these principles will help everyone to work with, work for, attract, manage, retain, and develop leaders of all generations. The book begins with a Preface and an Introduction entitled "Do Not Pass Go Without Reading This Chapter!" It then divides into ten principles, as follows: Principle 1: All Generations Have Similar Values; They Just Express Them Differently; Principle 2: Everyone Wants Respect; They Just Don't Define It the Same Way; Principle 3: Trust Matters; Principle 4: People Want Leaders Who Are Credible and Trustworthy; Principle 5: Organizational Politics Is a Problem -- No matter How Old (or Young) You Are; Principle 6: No One Really Likes Change; Principle 7: Loyalty Depends on the Context, Not on the Generation; Principle 8: It's as Easy to Retain a Young Person as an Older One -- If You Do the Right Things; Principle 9: Everyone Wants to Learn -- More Than Just About Anything Else; Principle 10: Almost Everyone Wants a Coach; and Conclusion. The book also contains: Answers to a Few Questions; Appendices; References and Suggested Reading; Acknowledgements; About the Author; Index; and About the Center for Creative Leadership. [This book was co-published by Jossey-Bass and the Center for Creative Leadership.]