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Peer reviewed Peer reviewed
ERIC Number: EJ633213
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0024-2594
EISSN: N/A
Performance, Process, and Costs: Managing Service Quality with the Balanced Scorecard.
Poll, Roswitha
Library Trends, v49 n4 p709-17 Spr 2001
Describes a cooperative project among three German libraries that used the Balanced Scorecard as a concept for an integrated quality management system. Considers performance indicators across four perspectives that will help academic libraries establish an integrated controlling system and to collect and evaluate performance as well as cost data for management decisions. (Author/LRW)
Descriptors: Academic Libraries, Costs, Data Collection, Decision Making, Evaluation Methods, Foreign Countries, Higher Education, Integrated Library Systems, Library Administration, Library Cooperation, Library Services
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Germany
Grant or Contract Numbers: N/A